Terms and Conditions of Use momo99 Platform

These Terms and Conditions ("Agreement") constitute a legally binding contract between you ("User" or "Member") and momo99 ("Platform", "We", "Company"). This Agreement governs your access to and use of the momo99.vu website, the momo99 mobile app, and all related services provided by our platform.

By creating an account, logging in, making a deposit, playing any game, or using any feature of the momo99 platform, you expressly and implicitly agree to comply with all terms stated herein. If you do not agree with any part of these terms, you are required to stop using the momo99 platform immediately.

Momo99 reserves the right to update, modify, or replace any part of these Terms and Conditions at our discretion. Notice of changes will be provided via your registered email or through announcements on the website. Continued use of the platform following any changes constitutes your acceptance of the revised terms.

To register and use momo99 services, you must meet all of the following eligibility requirements:

• At least 18 years old on the date of registration.
• Be a legally eligible individual to enter into a binding agreement under the laws applicable in your country of residence.
• Not listed among individuals prohibited from using online gambling platforms in your jurisdiction.
• Not currently under a voluntary or mandatory self-exclusion period from any gambling platform.
• Register an account in your own name and not on behalf of any third party.

Momo99 reserves the right to request proof of age and identity at any time. Failure to provide the required documents within the specified timeframe may result in a temporary restriction or permanent closure of your account.

Each user is only permitted to hold one (1) account only on the momo99 platform. Multiple accounts held by the same individual — whether using a different name, address, phone number, IP address, or payment method — are strictly prohibited and constitute a serious violation of these terms.

During registration, you are required to provide accurate, up-to-date, and complete information. The required details include:

• Full name as shown on your official identification document.
• A valid and active email address.
• An active mobile phone number.
• Exact date of birth.
• A strong and unique password for your momo99 account.

You are responsible for keeping your login credentials confidential. momo99 will not be liable for any losses arising from the disclosure of your login information to third parties. If you suspect your account has been compromised, contact our support team immediately.

Momo99 supports a variety of popular payment methods in Malaysia, including FPX, DuitNow QR, Touch 'n Go eWallet, GrabPay, Boost, and USDT. All deposits are processed instantly and funds will be credited to your account within minutes.

Deposit:

• Minimum and maximum deposit limits vary depending on the selected payment method.
• All deposits must be made using a payment method registered in your own name.
• Momo99 reserves the right to decline or return deposits suspected of being linked to fraud or money laundering.
• Momo99 does not charge any fees for deposits, though payment providers may apply additional charges.

Withdrawal:

• Withdrawals are processed within 1–3 hours on business days upon successful account verification.
• The first withdrawal requires full KYC verification.
• Funds will be transferred to the same payment method used for the deposit, subject to technical limitations.
• Momo99 reserves the right to request additional documents for withdrawals exceeding a certain amount as a security measure.

Momo99 offers a range of bonuses and promotions for new and existing members. All promotions are subject to specific terms stated on the relevant promotions page. The general terms applicable to all momo99 bonuses are as follows:

• Each bonus has wagering requirements (wagering requirement) that must be met before withdrawals are permitted.
• Bonuses may only be claimed once per user, household, IP address, or payment method, unless otherwise stated.
• Momo99 reserves the right to cancel bonuses and associated wins if abuse or misuse of a promotion is found to have occurred.
• Bonuses will expire after the stated validity period if the wagering requirement is not met within that time.
• Momo99 reserves the right to modify, suspend, or terminate any promotion without prior notice.

All games available on the momo99 platform use a Random Number Generator (RNG) certified by independent international bodies. This ensures that every game outcome is truly random and cannot be manipulated by any party, including momo99 itself.

The following are strictly prohibited while using the momo99 platform:

• Use of automated software, bots, scripts, or any tools that provide an unfair advantage in games.
• Exploiting technical bugs or system vulnerabilities to obtain illegitimate wins.
• Collusion between players to manipulate game outcomes.
• Any form of fraud, money laundering, or other illegal activities involving the momo99 platform.
• Systematically placing opposing bets (arbitrage) to exploit promotions or bonuses.

Momo99 operates a sophisticated 24/7 monitoring system to detect any suspicious activity. Accounts confirmed to have engaged in fraudulent activity will be closed immediately and all funds within those accounts may be frozen or forfeited at our discretion.

As a momo99 member, you agree to:

• Use the platform solely for personal entertainment and not as a primary source of income.
• Play within your financial means and do not borrow money for gambling purposes.
• Set personal deposit and loss limits using the responsible gaming features provided.
• Notify momo99 immediately if you suspect your account has been accessed without authorisation.
• Ensure that the device you use to access momo99 is secure and protected from unauthorised access.
• Comply with all applicable laws and regulations in your country or region regarding online gambling.

Momo99 shall not be held liable for any financial losses incurred by users as a result of gambling activity on our platform. Users acknowledge that gambling carries financial risk and agree to assume that risk in full.

Momo99 reserves the right to suspend, restrict, or close user accounts for the following reasons without prior notice:

• Violation of any part of these Terms and Conditions.
• Submission of false information during registration or the KYC process.
• Holding multiple accounts.
• Suspected or confirmed fraudulent activity, money laundering, or any other illegal activity.
• Official requests from the relevant authorities.
• Self-exclusion decisions submitted by the user themselves.

Users may also request to close their own account at any time by contacting the momo99 support team. Prior to account closure, all eligible cash balances (excluding bonuses) will be returned to the user upon completion of a review.

To the extent permitted by applicable law, momo99 shall not be liable for any direct, indirect, consequential, special, or punitive losses arising from or in connection with the use of our platform, including but not limited to:

• Financial losses resulting from gambling activity.
• Service disruptions due to system maintenance, technical failures, or circumstances beyond our control.
• Any damages arising from unauthorised access to your account resulting from your own negligence.
• Disputed game results after a transaction has been confirmed and settled.

In circumstances where momo99's liability cannot be fully excluded under applicable law, our total liability shall not exceed the amount deposited by you in the 30 days preceding the relevant claim.

Momo99 takes user privacy very seriously. All personal data collected during registration and use of the platform is processed in accordance with our Privacy Policy, available on the Privacy Policy.

In summary, momo99 collects and uses your personal data for the following purposes:

• Identity verification and KYC compliance.
• Processing of deposits and withdrawals.
• Provision of customer support.
• Fraud prevention and anti-money laundering.
• Platform service improvements.
• Compliance with legal and regulatory requirements.

Momo99 will not sell, transfer, or disclose your personal data to third parties without your consent, except as required to deliver our services or when mandated by law.

Momo99 reserves the right to modify these Terms and Conditions at any time. Material changes will be communicated to you via registered email or in-app notification at least 7 days before changes take effect, except in circumstances requiring immediate action such as legal compliance requirements.

It is your responsibility to review these Terms and Conditions periodically to stay informed of the latest version. The "Last Updated" date at the top of this document will be updated whenever changes are made.

If you have any questions, concerns, or complaints regarding these Terms and Conditions or the operation of the momo99 platform, please contact our team through the following channels:

• Live Chat: Available 24/7 via the chat icon at the bottom-right corner of the platform.
• Email: [email protected] (typical response time: 2–6 hours)
• WhatsApp: Contact numbers are available in the support section of the momo99 app.

Our support team is fluent in both Malay and English, and is ready to assist you with any enquiries regarding your account, payments, bonuses, or technical issues. We are committed to providing prompt responses and effective resolutions to every enquiry received.

For formal complaints, you may email our management team with the subject line "Official Complaint" and we will address it within 5 business days.