Momo99 Privacy Policy – Your Data, Our Responsibility

Momo99 collects your personal information through several channels as you interact with our platform. We only collect data that is genuinely necessary to provide a safe, seamless, and high-quality service to every member.

Information you provide directly:

• Full name as stated on your official identification document.
• An active email address for account communication and verification.
• Mobile phone number for two-factor authentication and important notifications.
• Date of birth for age verification as required by law.
• Bank account or digital wallet details for processing deposits and withdrawals.
• Copies of identity documents (MyKad, passport) during the KYC process.

Information collected automatically:

• IP address and general location data (state/city) for security verification.
• Device type, operating system, and web browser version used.
• In-platform activity data including games played and session duration.
• Transaction records including deposits, withdrawals, and wagering.
• Cookie data and similar tracking technologies (see Section 5).

The data we collect is used responsibly and only for legitimate purposes. momo99 will not use your data for any purpose not stated in this Privacy Policy without first obtaining your consent.

The primary purposes for which your personal data is used are as follows:

• Account Management: Creating and maintaining your member account, including the registration process, login, and identity verification.
• Payment Processing: Processing deposits, withdrawals, and all financial transactions securely and accurately.
• Security & Fraud Prevention: Detecting and preventing suspicious activity, identity fraud, and money laundering.
• Customer Support: Providing effective assistance when you contact our support team.
• Legal Compliance: Fulfilling our obligations under Malaysian law and applicable regulatory requirements.
• Service Improvements: Analysing usage patterns to enhance the user experience and develop new features.
• Marketing Communications: Sending information about promotions and special offers — only if you have given consent to receive such communications.

Momo99 does not sell or transfer your personal data to third parties for their own commercial purposes. However, there are limited situations where we need to share certain information with trusted parties to enable the platform to operate properly:

• Payment Providers: FPX, DuitNow, Touch 'n Go, GrabPay, Boost, and USDT require basic transaction data to process your payments securely.
• KYC Service Providers: Verified identity verification partners engaged to conduct KYC processes for legal compliance.
• Technical Service Providers: Companies providing the server infrastructure, hosting, and cloud services that support our platform's operations.
• Regulatory Authority: When required by a court order, regulatory directive, or valid legal obligation.

Your data security is momo99's highest priority. We continuously invest in the latest security infrastructure to ensure your information is always protected against increasingly sophisticated cyber threats.

Key security measures we practise:

• 256-bit SSL Encryption: All data transmitted between your device and momo99's servers is encrypted using the latest TLS protocols.
• Two-Factor Authentication (2FA): An additional security layer that protects your account even if your password is compromised.
• 24/7 Monitoring: An automated monitoring system operating around the clock to detect and respond to security threats.
• Regular Security Audits: Independent security assessments by qualified third parties are conducted on a regular basis.
• Strict Access Control: Only momo99 staff with specific authorisation may access member personal data, and all such access is recorded and monitored.
• Secure Data Backup: Data is securely backed up across multiple server locations to prevent data loss.

Momo99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session verification and account security. These cookies cannot be disabled as the platform will not function without them.
• Performance Cookies: Helps us understand how users interact with the platform so we can continuously improve the overall user experience.
• Functional Cookies: Remembering your preferences and settings such as language, favourite games, and display settings for future sessions.
• Analytics Cookies: Collecting statistical data on how the platform is used, helping us make better decisions regarding product improvements.

You can control and manage cookies through your web browser settings. However, disabling certain cookies may affect platform functionality and your user experience.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding your personal data held by momo99. We fully respect these rights and will process every request carefully and within the stipulated timeframe.

• Right of Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You may request that we correct any inaccurate or incomplete information.
• Right to Erasure: Under certain circumstances, you may request that your personal data be deleted from our systems, subject to our legal obligations.
• Right to Restriction of Processing: You may request that we restrict how we process your data in certain circumstances.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time.
• Right to Data Portability: You may request that your data be transferred in a machine-readable format.

Momo99 retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or for as long as required by applicable law in Malaysia.

In general, our data retention principles are as follows:

• Active account data is retained for as long as your account remains active on the momo99 platform.
• Following account closure, identity and financial data are retained for a minimum of 5 to 7 years in accordance with Malaysian legal requirements relating to anti-money laundering.
• Technical log data and session records are retained for a rolling 12 months and automatically deleted thereafter.
• Marketing and communication data is retained for 2 years from the date of last interaction, unless you withdraw consent earlier.

When the retention period expires and no legal obligation prevents deletion, your data will be securely deleted using methods that ensure it cannot be recovered.

The momo99 platform may contain references to related third-party services, such as payment providers and game providers. This Privacy Policy applies only to the momo99 platform and does not cover the privacy practices of any third parties.

Momo99 is not responsible for the privacy policies or data handling practices of any third parties. We encourage you to read the privacy policy of each third-party service you use in connection with our platform.

Momo99 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or how we handle personal data. All changes will take effect upon publication of the latest version on this website.

For material changes — that is, changes that significantly affect how we use your personal data — we will provide clear notice through:

• Email to the address registered in your account, at least 14 days before the changes take effect.
• In-app notification on momo99 during your next login session.
• A prominent announcement on the momo99.vu homepage.

The "Last Updated" date at the top of this document will always reflect when this Privacy Policy was last amended. Your continued use of the momo99 platform after any changes take effect constitutes your acceptance of the latest version of this Privacy Policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how momo99 handles your personal data, our team is ready to assist through the following channels:

• Live Chat: Available 24/7 via the chat icon in the bottom-right corner of the momo99 platform.
• Email: [email protected] — typical response time within 2–6 hours.
• momo99 App: The "Support" section in the main menu of our official mobile app.

For formal privacy-related complaints, please send an email with the subject "Official Privacy Complaint" and we will handle it within 5 working days. If you are not satisfied with our response, you may also contact the Department of Personal Data Protection Malaysia for further guidance.